Returns and Refunds

Returns

Due to the fresh and organic nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 2hrs of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.

Cancellations

Customers can cancel orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations. 

For larger bespoke orders (£2k +), if your order is cancelled one month (or more) before the date booked, we will issue a 50% refund. Unfortunately we do not offer any refunds for cancellations within one month of an event, only date changes if we have the availability. If an event needs to be cancelled due to Covid-19 related issues the above still applies. Once a booking has moved, we are unable to move again and if cancelled no refund will be given.